I had a lady a few weeks ago walk into my restaurant who was clearly on drugs. She was screaming at guest, calling them all racist in their face while their were eating and the entire time I was completely calm. This went on for nearly 10 minutes. I asked her to leave, her boyfriend and 8 month old baby left her in the restaurant and were just sitting in their truck.
I called the police because I couldn't reason with the lady. She walked up to me stuck her head in my chest and called me a low life "n word" I still remained calm. As I still tried to keep her calm and get her out of my restaurant she continued to walk up to guest while they were eating and call them names. My guest base is very mixed I get people of all races.
So, as I'm on the phone with the police, she starts taking all her food that was on the table that was still on the plates. So she was taking the plates, silverware and whatever else she could pack away.
At this point I'm still calm but I'm over it! Keep in mind I'm on the phone with 911 so they can hear everything. She turned looked at me then tried to throw all that food on me then lounged at me then without thinking I reacted.
I have video in my restaurant but also I knew I had guest who were recording with their phones (everyone does this now it's a way of life) depending on when they started recording that video could have looked really really bad for me. Then she started screaming she was going to sue me!
Needless to say she went to jail, I went to each and every guest and apologized. They all said the same thing to me. Basically, "You did a really good job, I would not have been as patient as you." I felt threatened when she lounged at me, plus I have an obligation to protect my guest and team members.
Whats my point??????
1. I WILL NEVER CONDONE BAD BEHAVIOR!
2. We have not seen the entire video. (We don't know what happened outside).
3. She walked up to him, pushed him then slapped him and he decked her.
4. Don't ever say what YOU WONT DO, when that "fight or flight" button is pushed.
5. Mixon dumb ###, he should have left. He should not have followed them into that restaurant. He clearly made some bad decisions that night.
6. I don't condone hitting women I love them too much!
Tex