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They're probably not worried about losing your future business because you went out of state, they know how much it will cost them to fix it and they hope you just go away. And they really have no reason not to until your credit card pulls their money, then they will check any voice mail or email you've left them for something they can use to get the money from capital one because thats exactly what you would do and then if all that fails you might hear from them.
Feel bad for you when something like this happens. Picking out flooring usually is stresfull as it is a big comittment. When we did our first home the contractor gypped us because he put a lower grade in that what we asked for. color was pretty much the same but we found it was a thinner less expensive product. Took some time but we were compensated for it but stuck with the cheaper flooring.
They have 1xx sq ft left with no plans of getting more. Tough to sell that small of an amount.
Try finding another company who has what you need and tell them the situation. Tell them you need X amount to finish the project and this is what I paid the other company. Go back to the other company and ask them to compensate for the price you gave the new company and send back the flooring they gave you with the wrong color. If the company really cares about their image and business and they become combative you can tell them you will leave a bad review on their company and threaten some sort of legal action. I'd only go legal route as a last resort though. I think getting the rest of what you need though some where else and asking the original company for compensation and sending what they gave you wrong back is fair though.
Like I said legal is a last resort. My dad is a contractor (independent) and had a similar issue as yours. He went somewhere else and got the rest and asked the original to compensate that and he was sending back the product that was wrong to them. The original company became combative. I was standing right there with him and he told them well my son has your webpage up and has a pretty bad review ready to be sent if you are gonna be this unprofessional. And if you want to go further I can get my lawyer involved. The company changed their tune fast.
That's not your problem.
This only works if the first company answers his calls/e-mails. If they ghost, the credit card solution seems to be the best call.
Was the entire amount put back on CC? Are you basically out 300 ft? I'd call Capital One back but you may be SOL on that front.
Entire charge was put back on. Yeah, I’ll call Capital One again this morning. Very disappointing.
So, a couple of questions:
1. I bought the remaining flooring from a different company. The flooring is a model year newer and each board is 4” longer. Not a huge deal since I’m staggering. Color is the same.
I dunno. The OP said all the material was labeled the same. The contractor is not going to open every single box to verify contents before starting to install.
They definitely needed to check everything but the mislabeling is an issue. However for many flooring installs especially with product that varies the contractor should look at every box so they can have a plan for placement to smooth out the variations. Not sure if this is warranted for this install but possible.
That looks like the 'ol contractor trick:
Jesus that’s brutal. Does your local news have some sort of segment where they deal with crap like this? That could be another route to go
I thought you realized the issue before the wrong stuff was installed?
Language barrier aside, when we realized it was a different color, I said to put a box down so we could see the severity of contrast. I agree about the cutting and how they tried to transition it.
No. Picture a pallet with 59 boxes on it. All 59 having the same label on the side. It wasn’t until we used the first 40 boxes on top that we noticed the bottom boxes were the different color. It wasn’t like it was a box mixed in here and there. They were all together.
Understood. But when you opened the box and realized it was wrong did you then install the wrong material? And if you did, why?
The contractor called me and told me it was a different color. I wasn’t home and didn’t know exactly what we were dealing with. I asked him to lay some pieces so we could see if the transition was workable. I didn’t realize they were going to cut any pieces.
I’d be ok eating the cost of the box that was cut and laid down. It’s less than $100. Lol I would have had a few boxes extra anyway from ordering over the sqft needed for waste.
I mean contractors have cell phones, these phones tend to have cameras.
I will likely never see the el carpintero again. It’s been a month and they are long gone to other jobs.
I would assume you're going to rip out that mismatched flooring and replace it with a matching color...avoiding injuries said:
I don't even fault him for laying it down (after all that's what he was told to do). But good lord couldn't have laid it out better than THAT? And after it was laid out he glued it down? Wouldn't you text a picture before doing so?
No reason to be mad at contractor for the boxes. That's
Yes. I left it since it’s in my daughter’s room, and had I removed it already she would have to have been walking on the subfloor for the past month.
