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Did my yearly chat to gather info. My statements run 15th to the 15th. My credits were applied last August 2nd.
The last of my discounts hit this statement. I'm in the same boat as you and looking to call around the first of the month. Good luck and post back if anything good comes of the initial call!
I called them the day they shut off service. Not sure if it ever got turned off as I was at work.
do they have some kind of integrated offer for internet as well?Titans_fan said:
I've gotten fliers (the type that are sent to every mailbox in town) that offer internet with the Dish subscription, but they aren't great: same price for the TV, no mention of the cost of the internet and it was "$100 prepaid card if you get TV only and $200 if you get both TV and internet". Meanwhile, they also sent out the targeted offer with a $400 card for TV alone.
What ****show Directv is. When I got the email confirmation of the above, it indicated that the $40 was a one-time deduction, not monthly. It also indicated a one-yr. agreement. Called back and spent half an hour explaining that the terms were not what I agreed to. That agent says "Your information indicates that the $40 is only for one month. The good news is that the $50 off will continue monthly and your price will not increase during the year." I replied, "No, the good news is that you're going to extend the $40 off for the entire year, because if you don't, we don't have a contract and I do not want to continue with Directv." She then passes me off to a supervisor in Loyalty. I spend 10 minutes answering their security questions and explaining the situation, only to have her say, "I'll need to transfer you to Winback to handle that." Repeat the security process with a Winback agent who is barely understandable (I have to have repeat nearly everything he says).
That's the one I am planning to use once my account is actually disconnected. Was told it would disconnect today, but it hasn't happened yet. Maybe it doesn't occur in the morning anymore?
Right there with you with misery. Called the Winback number you provided. They said since I was in pending disconnect they had some offers.
Might be 11:59pm if you didn’t set a time. I did mine for midnight tonight so we’ll see. I’m assuming their incompetence won’t get this right.
I was told a number of times that my contract expired on July 30, and my disconnect would be July 31 (in fact, one agent on Friday tried to explain that the reason they wanted to charge me an early termination fee was that I was scheduled for cancellation "tomorrow" and my contract didn't expire until July 30. I literally had to ask her what Friday's date was, to which she responded, "it's...oh, I see why you're upset"), but I had service all day on August 1. When I called to confirm that my service was, in fact, being cancelled, they said "today's your last day--it will be cancelled by midnight." I still had service when I went to bed about 11:30, but it was off by Monday morning.footballallday said:
This sounds like a disaster. Those offers were added during pending disconnection, correct? I wonder if that kicked you off the winback eligibility. In the past, there were times when having existing offers was a problem, but I don't recall that being an issue recently. However, the company has been reorganized, so changes are happening.
There are so many of us. I guess it makes me feel like slightly less of a loser having paid them so much for so little for only 5 years.
i just disconnected with them about a month ago. took about 3 weeks to get the credits back. Was really easy, just took the directv consoles back to Fed Ex office, and they send them back to directv for you, no cost. Just make sure you get a receipt.
For reference, I got the email for free Sunday Ticket last year as well. Still called to get credits and got $50 each month for a year. Keeps my bill low enough to stay with them. Will do the same probably this weekend.
